編輯推薦：2021年中級商務英語口語考試主題練習匯總

想要報名參加2021年BEC劍橋商務英語考試的考生請注意，小編建議您預約 免費預約短信提醒服務，我們會及時提醒您2021年BEC劍橋商務英語考試報名時間、考試時間等信息！

2021年商務英語考試口語考試情景對話：我要退貨

A: Excuse me...

B: Yes, sir. How may I be of service?

A: I would like to return this item... Are refunds allowed?

B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?

A: No, no... It was just the wrong size.

B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.

A: No. I would rather just return it.

B: Sure, no problem. Do you happen to have the receipt?

A: Yeah, right here.

B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?

A: No, thank you.

B: You're welcome. Have a nice day!

打擾一下...

是的,先生,需要什么服務嗎?

我想把這個東西推掉...可以退款嗎?

當然可以.顧客總是對的,我們隨時為您服務.為什么要退掉?您對我們的產品和服務有什么問題嗎?

不,不是的...只是大小不合適.

那你想調換一下還是要退款?我想我能幫你找到合適的尺寸.

不用了.我還是想退掉.

當然可以,沒問題.你帶收據了嗎?

帶了,在這兒...

好的,請等一下.給您,請在這里簽字.這是你的退款.還有什么需要我幫忙的?

沒有了,謝謝你.

別客氣.祝你一天都開心!

refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返還款;償還金額

a tax refund 稅金退款

to claim/demand/receive a refund 要求/接受退款

If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽擱達到或超過 12 小時,你會得到旅費全額退款.

as opposed to:used to make a contrast between two things (表示對比)而,相對于

200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.

This exercise develops suppleness as opposed to(= rather than)strength. 這項鍛煉不是增強力量,而是增強韌性的.

receipt:a piece of paper that shows that goods or services have been paid for 收據;收條 countable ~ (for sth)

Can I have a receipt, please? 請給我開個收據,好嗎?

to make out(= write)a receipt 寫收據

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