PAPER 8

Part One

To: Ms. Anne Folster

I have to delay my trip to Hawaii till July, as Mr. Flton Deland will arrive in London on 25th June and discuss the claim face to face. Please arrange our meeting on 26th June.

Part Two

After careful survey, we can see clearly from the chart that our cars have more models and colors than those of Quaker Company, our main competitor with higher quality. However, Quaker Company’s income increases more quickly. What is the reason? First, Quaker Company spends much more money in advertising. I suggest we advertise on BTV, the most popular broadcasting station nowadays,. Secondly, we should enlarge the scope of our after----sales service. We can open more service stations in many medium----sized cities. Thirdly, if we have more money, we can hire more salesmen to sell cars directly to the customers, especially, more salesman in medium-sized cities.